AVAILABILITY, FEES and PAYMENTS
I offer telephone and video conferencing, using Zoom, FaceTime or Messenger.
Tuesday - Friday from 9.30 a.m. to 5 pm (last appointment).
I provide Counselling and/or Cognitive Behavioural Therapy for:
I no longer provide Face to Face sessions
HOW TO PAY
Clients who book internet sessions are requested to pay in advance by bank transfer (BACS).
Name: Mrs C T Thompson
Sort code: 070246
Refund of prepaid but unused counselling sessions
Some clients prefer to book and pay for several sessions in advance. If there has been no contact or communication from you for a period of three weeks, and you have not told me about this in advance, I will write to you to ask whether you wish to continue counselling. If I do not receive any reply after another week, I will assume that you have terminated counselling.
However, unless I hear from you within that time span, I will not refund any prepaid, unused session fees.
If you choose to terminate earlier than you planned, you will receive a full refund of any prepaid, unused counselling sessions, providing you have informed me of that decision in writing.
If you should ‘disappear’ without supplying a valid email address, I will not be able to refund any prepaid sessions. If 28 days pass after my first attempt to contact you and I have not heard from you, you will lose all prepaid fees and unused sessions.
Missed appointments (including late cancellations and non attendance)
When you make an appointment with me, I put that time aside for you. I trust you understand that it is fair that I will charge you my full fee if you miss or cancel a session (in whatever form we have agreed e.g. 'phone, email or video) with less than 24 hour’s notice. (In exceptional circumstances I may waive my right to charge for a missed session.).
However, if you had to cancel a session within 24 hours before your appointment was due because of an emergency and then re-book a session during the same week, no cancellation charge will be made.